High-Resolution Video Baby Monitor with 2.8" LCD Screen, Two-Way Audio, No-Glow Night Vision, and 1200FT Range - Model EBE28

FAQs & Troubleshooting:

My baby monitor is not working normally or is performing erratically.

1: Confirm proper installation power supply is securely plugged in. You should only use the our power supply provided with your baby monitor.

Make sure the electrical outlet is working and not controlled by a wall switch.

2: Make sure the parent unit and baby unit are turned on. Make sure that the blue light on the back of the camera is on.

3: The parent unit may be too far away from the baby unit. Or, other equipment or devices in your house may be affecting the connection between your parent unit and baby unit(s). Try placing the parent unit at least 3 feet away from Wi-Fi devices, including laptops, smartphones, router, tablets and other Wi-Fi streaming devices. Then, try to move your parent unit around (e.g. closer to baby unit or away from Wi-Fi devices) to find better reception. When placing the units closer together; note that they should not be closer than 3 feet apart.

4: Try resetting the parent and baby unit:

Step 1. Disconnect the power to the baby unit and parent unit.

Step 2. Wait approximately 15 secs.

Step 3. Reinstall adapter to the baby and parent unit.

Step 4. Wait one minute for the baby device and parent device to reconnect.

*Noise static and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. Separate your baby monitor from these devices as much as possible.

Unable to scan to connect to network

First you need to check the following issues:

1) Whether the baby camera is properly plugged in and turned on

2) Whether the baby camera enters the network Pairing mode normally

3) Whether the app side can normally generate the correct screenshot

4) Whether the camera prompts successful code scanning

5) Can not read the prompted what

6）What is the specific tip of not being able to connect to the network

All of the above may lead to the device can not be normal with the network. If the baby camera can scan the code normally, but can not connect to the network prompts network connection timeout, you need to confirm whether the router is 5G or the phone's is correct. If you confirm that you have entered the Pairing mode and keep reminding the code scanning timeout, try restarting the baby camera and re-enter the Pairing mode to scan the code.

Baby monitor default setting is to enter VOX mode:

When no sound is detected, the display will turn off to enter power saving mode, and when sound is detected, the display will light up to remind you.